Bookings, payments, updating and canceling a booking: how to.
Short Stays (up to 30 days)
To confirm the reservation a deposit of 50% of the amount, net of expenses is required. This should be paid within 2 days from the confirmed Reservation, by bank remittance or PayPal. You should transmit a receipt of such payment.
The balance is to be paid at least 15 days before the arrival date.
Cancellation up to 30 days before arrival is free of charge; from 29 to 15 days before arrival, a refund of 50% is provided; no refund applies on cancellations made in the 14 days before arrival.
NOTE: the “City Tax”, 3,50 Euro per day per person, is NOT included in the cost of stay and needs to be paid in cash upon arrival. Payment is due up to a maximum of 35 Euros per person. Children under the age of 10 are not subject to such tax.
If Travel Restrictions officially apply and you cannot reach Roma, you can change the arrival date or request a voucher valid for 12 months. If the stay cannot take place due to restrictions for COVID 19 (lockdown) a full refund of the booking fee applies.
Transitional Stays (1 to 3 months; longer periods are subject to request)
To confirm the reservation in case of stays longer than 30 days, a payment of 1 month is required; the subsequent monthly fees should be paid in advance, within the 5th day of the relevant month, by bank transfer (net of expenses).
Cancellation up to 30 days before arrival is free of charge; from 29 to 15 days before arrival, a refund of 50% is provided; no refund applies on cancellations made in the 14 days before arrival.
In the event of a change to a stay in progress, any change request must be communicated by mail with at least 14 days’ notice.
NOTE: the “City Tax”, 3,50 Euro per day per person, is NOT included in the cost of stay and needs to be paid in cash upon arrival. Payment is due up to a maximum of 35 Euros per person. Children under the age of 10 are not subject to such tax.
If Travel Restrictions officially apply and you cannot reach Roma, you can change the arrival date or request a voucher valid for 12 months. If the stay cannot take place due to restrictions for COVID 19 (lockdown) a full refund of the booking fee applies.
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Rome awaits you.